Returns Policy

If you’re looking to return or exchange your order for any reason, we're here to assist! Our return policy allows for exchanges or refunds within 30 days of receiving your order. You can return your product for a different product or request a refund to the original payment method.

Once your item is returned, you will be entitled to receive an exchange or a refund, although this will not include the cost of the original postage and packaging—except in cases of faulty goods where applicable. Please note, our refund policy does not cover items that appear to have been worn, washed, or are not in their original condition.

Here are some exceptions to our return and exchange policy:

Discounted items are final and cannot be returned or exchanged unless a fault has been stated. Returned items must retain their tags and be sent back in their original packaging (where suitable). All returned items should show no visible signs of wear or use.

To initiate a return or exchange under our exchange policy, please follow these steps:

1. Choose the products you wish to return or exchange from your order.

2. Include your delivery note or email Luisboutique1@gmail.com.

3. Send all items back to us at: Returns, Luis Boutique, 34a Middle Street, Brixham, TQ5 8ER.

Additional Information:

All items returned must be unworn, unwashed, and include original tags and/or packaging if applicable. Please note that we are not responsible for return shipping costs. All items must be in original, resalable condition. Furthermore, ensure that all returned products are well packaged to avoid damage during transit.

For footwear returns, protect the shoe box with an outer packaging layer, as the box is an integral part of the product; any damage may result in the return being refused. Ensure that all return packages are sent with a trackable, insured service, as we cannot be held responsible for items lost or damaged during return transit.

If you are returning an item from outside the UK, clearly mark the package as 'RETURNED GOODS' to prevent any customs charges, as Luis Boutique is NOT responsible for any return customs fees. Lastly, make certain that the returns form is included with your goods—a missing form may prevent your return from being processed.